Software Maintenance & Support
Ongoing maintenance, monitoring, and SLA-backed support for your existing web and mobile applications — from our Indore team, for clients in India, USA and UK.
Quick Answer
High Ranking Solutions provides ongoing software maintenance and support — bug fixes, security patches, performance monitoring, and SLA-backed response times — for applications we built or applications built by other teams.
| Detail | What You Get |
|---|---|
| Coverage | Bug fixes, security patches, dependency & framework updates, backups |
| Response SLA | Critical: 1-2 hrs · High: 24 hrs · Standard: 2-3 business days |
| Billing Model | Fixed monthly retainer or pay-as-you-go per incident |
| Monitoring | Proactive uptime, error-rate & performance monitoring with alerting |
| Third-Party Apps | Codebase audit + takeover supported, no rebuild required |
Your Software Shouldn't Break Silently
Applications degrade over time — dependencies go out of date, traffic patterns change, and small bugs pile up. Our maintenance plans catch issues before your users do, and fix them fast when they don't.
We Take Over Apps We Didn't Build
Inherited a codebase from another agency or a former in-house team? We start with a thorough audit, document what we find, and take over ongoing support without forcing an expensive rebuild.
- Codebase Audit Before Takeover
- No Forced Rebuilds
- Transparent Monthly Reporting
Maintenance Plans Built Around Your App
Bug Fixes & Patching
Reported and monitored issues fixed on an SLA, with security patches and dependency updates applied on a regular schedule.
Monitoring & Alerting
Uptime, error-rate, and performance monitoring with alerts sent the moment something looks wrong — before it becomes a support ticket.
Backups & Recovery
Scheduled database backups and a tested recovery plan so a bad deploy or server issue never means lost data.
How We Start Supporting Your App — 3 Steps
Codebase Audit
We review your application's architecture, dependencies, and known issues to scope the right maintenance plan.
SLA & Plan Setup
We agree on response SLAs, monitoring setup, and monthly hours, then set up alerting and backup schedules.
Ongoing Support
We fix issues on SLA, apply updates proactively, and send monthly reports so you always know what's happening.
Frequently Asked Questions
What does a software maintenance plan include?
Our maintenance plans include bug fixes, security patches, dependency and framework updates, uptime and performance monitoring, database backups, and a defined SLA for response times based on issue severity.
Can you maintain an application you didn't originally build?
Yes — we regularly take over maintenance of applications built by other teams. We start with a codebase audit to understand the architecture, document any issues found, and then take over ongoing support without requiring a rebuild.
What are your response time SLAs?
Critical issues (site down, data loss risk) get a response within 1-2 hours. High-priority bugs are addressed within 24 hours, and standard requests within 2-3 business days. Exact SLA terms are defined in your maintenance agreement.
Is software maintenance billed monthly or per incident?
We offer both models: a fixed monthly retainer covering a set number of hours (most common), or pay-as-you-go per-incident billing for businesses with infrequent needs. We help you choose based on your application's activity level.
Do you provide proactive monitoring or only reactive fixes?
Both — our plans include proactive uptime, error-rate, and performance monitoring with alerting, so many issues are caught and fixed before they affect users, in addition to responding to reported bugs.
Can maintenance plans include new feature development?
Yes — many clients use their monthly retainer hours for a mix of maintenance and small feature additions. Larger feature builds are scoped and quoted separately from the base maintenance plan.
Get a Free Maintenance Audit
Tell us about your application and we'll get back within 24 hours.
What Our Clients Say
Real 5★ reviews from our Google verified clients across India & beyond.
"Excellent digital marketing services. Our brand visibility improved significantly!"
Aayushi Joshi
Google Verified Client"Very professional team. SEO results were amazing within just 3 months!"
Aditi Sharma
Google Verified Client"Outstanding service and great communication throughout the project. Highly satisfied!"
Divyanjali Gupta
Google Verified Client"Best digital marketing agency in Indore. Highly recommend High Ranking Solutions to everyone!"
Rupali Saha
Google Verified Client"Excellent digital marketing services. Our brand visibility improved significantly!"
Aayushi Joshi
Google Verified Client"Very professional team. SEO results were amazing within just 3 months!"
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Google Verified ClientOur Happy Clients
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Keep Your Software Running Smoothly
Get in touch for a free consultation and a maintenance plan built around your application.